Duns is the natural service town for Berwickshire — a working market town surrounded by big agricultural country. The mix of Victorian stone houses around the Square, post-war estates off Castle Street and a wide rural patch reaching toward Polwarth and Greenlaw makes for a healthy spread of gas, oil and LPG work.
24/7 emergency plumbing and heating cover across Duns — burst pipes, no-heat call-outs, no-hot-water faults, leaking cylinders and overflowing tanks. The out-of-hours line is answered locally by an engineer, not a national call centre, so you get an honest ETA and a clear first-step over the phone (where to turn the stop-tap, how to drain the system) before we even arrive on site.
When a pipe bursts in Duns the priority is stopping the water, drying the area and stabilising the system before any cosmetic repair. Our 24/7 line is answered locally — not routed through a national call centre — so you talk to an engineer who knows TD11 road access and can give an honest ETA rather than a vague "within the hour".
Travel from our Kelso base: 30 minutes via the A6105.
Every emergency call-out in Duns is followed up the next working day with a written summary, photos and a plain-English fix-vs-replace recommendation.
Step 1
Talk to an engineer, not a call handler. Get clear safe-isolation guidance.
Step 2
Real travel time from Kelso quoted before we leave — no vague promises.
Step 3
Stop the leak, restore safe pressure, isolate any damaged appliance.
Step 4
Photos, root-cause and a fix-vs-replace recommendation in writing the next day.
Yes — Polwarth, Greenlaw, Gavinton, Allanton and the wider TD11 patch are part of our normal Duns round, with most farm and steading work booked in within the week.
Yes — we design and zone larger heating systems properly, including zoned weather compensation and underfloor heating where it makes sense.
Burst pipe, uncontrolled leak, no heating in winter, no hot water, gas smell, flue fault or overflowing tank. Anything that risks property damage, health or safety qualifies for our out-of-hours service.
Out-of-hours call-out plus first hour is fixed — we'll quote it openly on the call before dispatch. Parts and any extended work are quoted in writing before chargeable hours start ticking.
All of the Scottish Borders and East Lothian — Kelso, Melrose, Galashiels, Hawick, Jedburgh, Duns, Coldstream, Berwick, Dunbar, North Berwick, Haddington, Musselburgh and the surrounding villages.
Leak Detection in Duns
Non-destructive water leak detection across Duns — thermal imaging, acoustic correlation, tracer-gas and moisture-mapping to find a hidden p…
Servicing & Repairs in Duns
Annual servicing, breakdown repairs, landlord gas safety certificates (CP12) and heating system upgrades across Duns. Gas Safe registered, e…
Boiler Installation in Duns
As Vaillant Advanced Installers we install gas, oil and LPG boilers across Duns with manufacturer-backed warranties of up to 12 years. A lik…
Oil, LPG and bespoke farmhouse installs across TD11 — quote returned same day.
Duns gives us proper Berwickshire variety — town-centre stone properties, rural farmhouses and converted steadings. TD11 is 30 minutes from base and on our regular weekly rota.
Tell us about your project and we'll be in touch — usually the same working day. Or call our 24/7 line on 07747 002334.
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