Servicing & Repairs

Boiler Servicing & Heating Repairs in the Scottish Borders

Annual boiler servicing, emergency breakdown repairs, landlord gas safety certificates and full heating system upgrades. Gas Safe registered engineers, 24/7 emergency line, covering Kelso and the surrounding Borders & East Lothian.

5★ rated on Google & Facebook·Gas Safe registered
Gas Safe engineer servicing a Vaillant boiler in a Borders home

Who this is for

  • Homeowners due for an annual boiler service
  • Anyone facing a sudden heating or hot water breakdown
  • Landlords needing a current CP12 gas safety certificate
  • Holiday lets and second homes needing reliable cover
  • Households with leaks, low pressure or noisy radiators

Why homeowners choose us

  • Gas Safe registered for all gas work
  • 24/7 emergency line for genuine breakdowns
  • All major boiler brands covered
  • Landlord CP12 certificates issued same week
  • Honest diagnosis — fix vs replace advice
  • Preventative servicing protects your warranty

How it works

  1. Step 1

    Get in touch

    Call our 24/7 line or request a callback.

  2. Step 2

    Diagnosis

    On-site assessment with a clear written quote.

  3. Step 3

    Repair / service

    Most jobs completed on the first visit.

  4. Step 4

    Aftercare

    Service reminders and ongoing support.

Trust & accreditations

  • Gas Safe registered (verifiable)
  • Fully insured public liability
  • Vaillant Advanced Installer experience
  • Local 24/7 cover — no call centre
  • Transparent fixed-price quotes
  • 5-star Google & Facebook reviews

Recent work

Annual Vaillant boiler service in progress
Boiler repair with diagnostic equipment connected
Central heating system repair underway
Replacement water heater being fitted
New copper heating pipework installed

Boiler repair or service: which do you need?

Book a boiler service when the appliance is working and its routine inspection is due. Book a repair when heating or hot water has failed, pressure repeatedly drops, a fault code returns or an unusual noise needs diagnosis. A service checks condition and operation; it is not a promise that a known breakdown will be fixed within the same scope. Mention an existing fault when booking so the visit is planned around the problem rather than only the service record.

For a gas boiler, routine servicing includes checks of gas pressure, flue performance, safety controls, condensate arrangements and system pressure, with a written service record. Repair work starts by identifying the failed component or system condition and explaining the remedial work. A cold radiator, a controls problem and an appliance fault can feel similar to the householder, so the heating system matters as well as the boiler itself.

We cover the Scottish Borders and East Lothian and work on major boiler makes. Our boiler repair page is the place to start for a breakdown; the oil boiler repair page explains oil-specific faults, while the Vaillant service and repair page brings those two visit types together for that make. If you are unsure, describe the symptoms and whether the boiler still operates. The service-versus-repair guide helps you choose the appropriate appointment without confusing preventative care with fault-finding.

Should I book a service if my boiler already has a fault code?
Tell us the code and whether heating or hot water still works. A returning fault needs diagnosis rather than an assumption that a routine service will resolve it. Servicing and any identified repair should have a clear scope.
Can a heating repair involve something other than the boiler?
Yes. Controls, radiator valves, circulation and pipework can cause heating symptoms even when the boiler itself operates. Diagnosis separates the appliance from the wider system before parts or further work are recommended.

Servicing & Repairs FAQs

How often should I service my boiler?+

Annually. A yearly service keeps your boiler safe, efficient and warranty-compliant — most manufacturers require it to honour their warranty.

Do you offer 24/7 emergency call-outs?+

Yes — our 24/7 line covers Kelso, the Scottish Borders and East Lothian for genuine heating and plumbing emergencies.

Can you provide landlord gas safety certificates (CP12)?+

Yes — we issue Gas Safety Records for landlords across the Borders. Most properties can be inspected within a few working days.

Do you fix all makes of boiler?+

Yes — we service and repair Vaillant, Worcester Bosch, Ideal, Baxi and most other major brands.

How quickly can you come out?+

For emergencies we aim to be on site the same day. For routine servicing we typically book in within a week.

Servicing & Repairs — towns we cover

Local pages with town-specific notes, postcode coverage and FAQs across the Scottish Borders and East Lothian.

We also cover surrounding villages across the Scottish Borders and East Lothian. Ask us if you're unsure.

Get a free, no-obligation quote

Tell us about your project and we'll be in touch — usually the same working day. Or call 07747 002334 24/7.

Get Your Free Quote

Tell us about your project — we'll respond within one working day.

Gas Safe Free Site Visit 5-Star Rated