Earlston sits on the A68 between Kelso and Lauder, with a strong commuter contingent thanks to the Borders Railway at nearby Tweedbank. Newer estates off Mill Road and the older High Street stone properties make for a tidy mix of straightforward combi swaps and more involved system upgrades.
24/7 emergency plumbing and heating cover across Earlston — burst pipes, no-heat call-outs, no-hot-water faults, leaking cylinders and overflowing tanks. The out-of-hours line is answered locally by an engineer, not a national call centre, so you get an honest ETA and a clear first-step over the phone (where to turn the stop-tap, how to drain the system) before we even arrive on site.
When a pipe bursts in Earlston the priority is stopping the water, drying the area and stabilising the system before any cosmetic repair. Our 24/7 line is answered locally — not routed through a national call centre — so you talk to an engineer who knows TD4 road access and can give an honest ETA rather than a vague "within the hour".
Travel from our Kelso base: 20 minutes via the A68.
Every emergency call-out in Earlston is followed up the next working day with a written summary, photos and a plain-English fix-vs-replace recommendation.
Step 1
Talk to an engineer, not a call handler. Get clear safe-isolation guidance.
Step 2
Real travel time from Kelso quoted before we leave — no vague promises.
Step 3
Stop the leak, restore safe pressure, isolate any damaged appliance.
Step 4
Photos, root-cause and a fix-vs-replace recommendation in writing the next day.
Around Earlston we also cover:
Yes — Earlston is a 20-minute run from our Kelso base via the A68, so emergency call-outs in TD4 are usually attended the same day.
Often yes — newer Earlston properties have insulation and outdoor space that suit heat pumps well. We model heat loss properly and tell you honestly if a high-efficiency boiler is the better short-term move.
Burst pipe, uncontrolled leak, no heating in winter, no hot water, gas smell, flue fault or overflowing tank. Anything that risks property damage, health or safety qualifies for our out-of-hours service.
Out-of-hours call-out plus first hour is fixed — we'll quote it openly on the call before dispatch. Parts and any extended work are quoted in writing before chargeable hours start ticking.
All of the Scottish Borders and East Lothian — Kelso, Melrose, Galashiels, Hawick, Jedburgh, Duns, Coldstream, Berwick, Dunbar, North Berwick, Haddington, Musselburgh and the surrounding villages.
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Same-day attendance on most TD4 emergencies. Free written quote either way.
Earlston is one of our quickest-response areas — TD4 is just 20 minutes up the A68, and the housing stock makes for a healthy mix of simple swaps and full upgrades.
Tell us about your project and we'll be in touch — usually the same working day. Or call our 24/7 line on 07747 002334.
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Tell us about your project — we'll respond within one working day.
