If you have just searched for an emergency plumber near you, the useful answer is a local number that someone actually picks up. Our 24/7 line is answered here in the Borders, not by a national call centre, so you get a straight answer on whether we can reach you and roughly when. Office hours are Monday to Friday 8am to 5pm and Saturday 8am to 2pm, with the 24/7 line reserved for genuine emergencies.
Step 1
Tell us what is happening and where you are. We say plainly whether we can attend.
Step 2
We talk you through shutting off the water or isolating the appliance while you wait.
Step 3
We find the actual fault and explain the fix and the price before starting.
Step 4
Most faults are resolved on the visit. If parts are needed we make it safe and return.
Yes. Our 24/7 line on 07747 002334 is answered locally rather than by a national call centre, so you speak to someone who knows the Borders and East Lothian and can give you an honest arrival window.
Our office hours are Monday to Friday 8am to 5pm and Saturday 8am to 2pm, closed Sunday. Outside those hours the 24/7 line covers genuine emergencies rather than routine jobs such as quotes or annual servicing.
Water you cannot stop, a burst pipe, a leak coming through a ceiling, a gas smell, a flue fault, or no heating and no hot water in cold weather. A dripping tap or a booked-in upgrade is better handled inside normal hours.
Kelso and the wider Scottish Borders plus East Lothian. If you are unsure whether your postcode is covered, call and ask before you wait.
If water is escaping and you can reach your internal stopcock safely, turn it clockwise to shut the supply off. That stops damage while you wait and costs nothing. If you smell gas, do not touch switches, open windows and call the national gas emergency service first.
We tell you what the visit involves before we set off and give you a clear price for the work on site, so out-of-hours calls do not turn into an open-ended bill.
Tell us about your project and we'll be in touch — usually the same working day. Or call 07747 002334 24/7.
Tell us about your project — we'll respond within one working day.
Booking these in the diary keeps the out-of-hours line free for people who genuinely cannot wait, and it costs you less.
