Who this is for
- Homeowners with a burst pipe, leak or no-heat fault
- Landlords needing rapid out-of-hours response for tenants
- Letting agents covering emergency reactive maintenance
- Anyone with a gas smell, flue fault or uncontrolled water leak
Emergency Plumber
24/7 Emergency Plumber & Heating Engineer
24/7 emergency plumbing and heating cover across the Scottish Borders & East Lothian — burst pipes, no-heat call-outs, no-hot-water faults, leaking cylinders and overflowing tanks. The out-of-hours line is answered locally by an engineer, not a national call centre, so you get an honest ETA and a clear first-step over the phone (where to turn the stop-tap, how to drain the system) before we even arrive on site.
5★ rated on Google & Facebook·Gas Safe registered
Why homeowners choose us
- 24/7 line answered by a real engineer — not a call-centre triage queue.
- Honest ETA based on actual road distance from Kelso, not a vague 'within the hour'.
- Common spares carried on the van — most emergencies sorted on the first visit.
- Phone-side guidance immediately so you can isolate water, gas or electrics safely.
- Out-of-hours pricing published openly — no surprise multipliers on the invoice.
- Follow-up visit the next working day with a written report and fix-vs-replace recommendation.
How it works
Step 1
Call the 24/7 line
Talk to an engineer, not a call handler. Get clear safe-isolation guidance.
Step 2
Honest ETA
Real travel time from Kelso quoted before we leave — no vague promises.
Step 3
Stabilise & stop
Stop the leak, restore safe pressure, isolate any damaged appliance.
Step 4
Written report
Photos, root-cause and a fix-vs-replace recommendation in writing the next day.
Trust & accreditations
- Gas Safe registered — emergency gas isolations performed safely
- Locally answered 24/7 line — talk to an engineer, not a call centre
- Stocked emergency van — most faults sorted on the first visit
- Transparent out-of-hours pricing published in writing on the call
Recent work
What counts as a plumbing emergency and what to do first
An uncontrolled water escape, a burst pipe or water reaching electrics needs urgent attention. Loss of heating in freezing conditions can also be urgent, particularly where vulnerable people are affected. A contained drip or an isolated fitting is different: if the property is safe and the water escape has stopped, a planned repair may be appropriate. Describe what is happening now rather than only naming the appliance that has failed.
For a burst water pipe, close the stopcock if you know where it is and can reach it safely. Do not force a seized valve. Keep away from wet sockets, switches and appliances; only isolate electricity from a dry, safe position. Do not enter a water-affected area to reach electrical controls. Once safe, note where the water appeared and whether closing the supply stopped it. Photographs can help explain the fault, but should never delay getting away from danger.
Tell us whether water is still running, which rooms are affected and whether the supply is isolated. Our emergency advice guide and burst-pipe guide explain the first steps, while stopcock replacement is the relevant service for a valve that will not operate. For planned work, see our plumber in Peebles page rather than treating every local plumbing job as an emergency. A gas smell is a separate emergency: contact the national gas emergency service first.
- What counts as a plumbing emergency
- Replacement of a seized or leaking stopcock
- What to do when a pipe bursts
- plumber in Peebles
- Is a leak still an emergency after I turn the water off?
- If the escape has stopped and the property is safe, the permanent repair may be suitable for a planned visit. Water near electrics, continuing damage or loss of essential heating in freezing weather can still require urgent attention. Describe the remaining risk when you call.
- What if the stopcock will not turn during a burst pipe?
- Do not force a seized stopcock or dismantle it while water is escaping. Tell the plumber that you cannot isolate the supply and stay clear of wet electrical fittings. The isolation problem needs to be considered alongside the burst-pipe repair.
Emergency Plumber FAQs
What counts as an emergency?+
Burst pipe, uncontrolled leak, no heating in winter, no hot water, gas smell, flue fault or overflowing tank. Anything that risks property damage, health or safety qualifies for our out-of-hours service.
How much does an emergency call-out cost?+
Out-of-hours call-out plus first hour is fixed — we'll quote it openly on the call before dispatch. Parts and any extended work are quoted in writing before chargeable hours start ticking.
Where do you cover for emergencies?+
All of the Scottish Borders and East Lothian — Kelso, Melrose, Galashiels, Hawick, Jedburgh, Duns, Coldstream, Berwick, Dunbar, North Berwick, Haddington, Musselburgh and the surrounding villages.
Emergency Plumber — towns we cover
Local pages with town-specific notes, postcode coverage and FAQs across the Scottish Borders and East Lothian.
- KelsoTD5
- JedburghTD8
- MelroseTD6
- GalashielsTD1
- SelkirkTD7
- HawickTD9
- PeeblesEH45
- ColdstreamTD12
- DunsTD11
- EarlstonTD4
- LauderTD2
- EyemouthTD14
We also cover surrounding villages across the Scottish Borders and East Lothian. Ask us if you're unsure.
Related services
Stopcock Replacement
Seized or leaking stopcocks replaced.
Emergency Plumber Near Me
Real hours, what we treat as urgent, and what to do right now.
Call-Out Fees Explained
What the call-out includes and when charges start.
Leak Detection
Find the leak without taking up the whole floor.
Boiler Service Near Me
Annual servicing that prevents most of the calls we attend.
Get a free, no-obligation quote
Tell us about your project and we'll be in touch — usually the same working day. Or call 07747 002334 24/7.
Get Your Free Quote
Tell us about your project — we'll respond within one working day.