Locally answered 24/7 line covering the whole of the Scottish Borders, from Kelso out to Eyemouth, Hawick, Galashiels and Peebles. You speak to an engineer, not a national call centre, with honest ETAs based on where the van actually is — not a generic 'within four hours' promise.
Out-of-hours call-out from £120 + parts; we quote the likely range on the phone before we travel.
Click your town for the local page — local housing stock, fuel mix, planning quirks and recent jobs we've done nearby.
Step 1
Talk to an engineer, not a call handler. Get clear safe-isolation guidance.
Step 2
Real travel time from Kelso quoted before we leave — no vague promises.
Step 3
Stop the leak, restore safe pressure, isolate any damaged appliance.
Step 4
Photos, root-cause and a fix-vs-replace recommendation in writing the next day.
Local context matters — housing stock, fuel mix and access vary street by street across the Borders. Below are neighbourhoods we cover often:
Plumbing and heating for Maxwellheugh's mix of Victorian villas and 1960s detached homes — long pipe runs, hard water, and listed-neighbour planning sensitivity all factor in.
Combi swaps, gas upsizing, and landlord gas safety work on Kelso's 1970s–80s Broomlands estate, with care on flue positions and garage-conversion relocations.
Zoned-heating diagnostics, unvented cylinder service work, and heat-pump retrofits on Kelso's late-90s Pinnaclehill estate.
Off-grid oil, LPG and heat-pump work on the south bank of the Tweed at Springwood Park, with flood-aware plant-room siting and OFTEC tank compliance.
Combi replacements, landlord CP12s and social-landlord servicing across Langlee's mix of council, housing-association and private stock on the hill-top estate.
New-build snagging, smart-thermostat retrofits and cylinder upgrades across original and modern stock in Tweedbank at the end of the Borders Railway.
Tenement-aware boiler swaps, leak tracing and lead-pipe upgrades along Buckholmside's stone-built mill-era closes on the north-west side of Galashiels.
Cylinder upgrades, smart-controls retrofits and heat-pump feasibility surveys on Mossilee's 1990s–2000s detached stock north of Galashiels.
Council, housing-association and right-to-buy combi work on Hawick's Burnfoot estate, with back-boiler removals and flue-siting care on four-in-a-blocks.
Burst pipe, uncontrolled leak, no heating in winter, no hot water, gas smell, flue fault or overflowing tank. Anything that risks property damage, health or safety qualifies for our out-of-hours service.
Out-of-hours call-out plus first hour is fixed — we'll quote it openly on the call before dispatch. Parts and any extended work are quoted in writing before chargeable hours start ticking.
All of the Scottish Borders and East Lothian — Kelso, Melrose, Galashiels, Hawick, Jedburgh, Duns, Coldstream, Berwick, Dunbar, North Berwick, Haddington, Musselburgh and the surrounding villages.
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Tell us where you are and what you need — we'll come back the same working day. Or call our 24/7 line on 07747 002334.
Tell us about your project — we'll respond within one working day.
